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Terms and Conditions


General

  • Hotels check IN at 14.00 pm (local time).
  • Hotels check OUT at 12.00 pm (local time).
  • Late check out until 18.00 pm (local time) will be charge extra 50% from room price.
  • Check OUT after 18.00 pm (local time) will be charge full as room prices.
  • Extension night is subject at availability.

Reservations

  • Every booking and reservations request shall be directed to Swara Tours / PT. Karunia Swara Tours, Telp/fax: +62-361-229010 or Contact Us
  • Reservations can be done via telephone and on confirmation email or fax must be included.
  • Confirmation on hotel reservations will be subject to hotel availability.

Cancellations

  • Any tour or hotel cancellation must be in written by email or facsimile.
  • One night cancellation fee for hotel rooms booking is applied for cancellation notice 7 (seven) days prior to arrival during low season.
  • 50% of total nights is charged for cancellation less than 4 (four) days prior to arrival during low season (FIT).
  • 50% of total nights is charged for cancellation less than 7 (seven) days prior arrival during high season and peak season (FIT).
  • Any cancellation less than 14 days prior on arrival will be charged at 50% (GIT).
  • 100% charge is applied for cancellation 3 days or less prior to arrival date (FIT).
  • 100% charge is applied for cancellation 7 days or less prior to arrival date (GIT).
  • Any rental car cancellations under 24 hours will be charge 50%.

Payment Policy

  • All rates are quoted in USD and are payable in USD or in Indonesian Rupiah Currency (IDR) based on companie's exchange rate on the date of issued invoice.
  • All prices in Indonesian Currency (IDR) are ONLY for domestic tourist or KIMS/KITAS holder.
  • All prices in USD are ONLY for overseas market.
  • For Free Independent Traveler (FIT) : 50% deposit is required to secure the booking and it must receive 7 (seven) days after the confirmation received by Swara Tours (for hotels).
  • Full payment is required 4 days prior to arrival date (FIT).
  • For Group Inclusive Traveler (GIT) : 50% deposit is required 30 days prior to arrival and balance payment is required 14 days prior to arrival.
  • Balance payment for the booking must be received at least 14 days prior to arrival (GIT).
  • Swara Tours must receive name list for hotel room’s distribution 21 days prior to arrival (GIT).
  • Should there be any miscellaneous charge during stay, the miscellaneous charge has to be settled in full before the departure date of the guest.

Swara Tours Office

  • Office

    Jalan Pulau Moyo, Perum. Bariko Asri no 9, Pedungan, Denpasar Selatan 80222 Bali - Indonesia
    Phone : 0361723921
    Hp : 081337640031
    Email : Contact Us

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