Terms and Conditions
- Hotels check IN at 14.00 pm (local time).
- Hotels check OUT at 12.00 pm (local time).
- Late check out until 18.00 pm (local time) will be charge extra 50% from room price.
- Check OUT after 18.00 pm (local time) will be charge full as room prices.
- Extension night is subject at availability.
- Every booking and reservations request shall be directed to Swara Tours / PT. Karunia Swara Tours, Telp/fax: +62-361-229010 or Contact Us
- Reservations can be done via telephone and on confirmation email or fax must be included.
- Confirmation on hotel reservations will be subject to hotel availability.
- Any tour or hotel cancellation must be in written by email or facsimile.
- One night cancellation fee for hotel rooms booking is applied for cancellation notice 7 (seven) days prior to arrival during low season.
- 50% of total nights is charged for cancellation less than 4 (four) days prior to arrival during low season (FIT).
- 50% of total nights is charged for cancellation less than 7 (seven) days prior arrival during high season and peak season (FIT).
- Any cancellation less than 14 days prior on arrival will be charged at 50% (GIT).
- 100% charge is applied for cancellation 3 days or less prior to arrival date (FIT).
- 100% charge is applied for cancellation 7 days or less prior to arrival date (GIT).
- Any rental car cancellations under 24 hours will be charge 50%.
- All rates are quoted in USD and are payable in USD or in Indonesian Rupiah Currency (IDR) based on companie's exchange rate on the date of issued invoice.
- All prices in Indonesian Currency (IDR) are ONLY for domestic tourist or KIMS/KITAS holder.
- All prices in USD are ONLY for overseas market.
- For Free Independent Traveler (FIT) : 50% deposit is required to secure the booking and it must receive 7 (seven) days after the confirmation received by Swara Tours (for hotels).
- Full payment is required 4 days prior to arrival date (FIT).
- For Group Inclusive Traveler (GIT) : 50% deposit is required 30 days prior to arrival and balance payment is required 14 days prior to arrival.
- Balance payment for the booking must be received at least 14 days prior to arrival (GIT).
- Swara Tours must receive name list for hotel room’s distribution 21 days prior to arrival (GIT).
- Should there be any miscellaneous charge during stay, the miscellaneous charge has to be settled in full before the departure date of the guest.